Responses (1)

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Caitlyn_Ring

Hi @OneDave. To clarify, your parents would like the Ring Chime to ring when the Doorbell button is pressed only, but not when motion is detected? If so, I took a look at the settings available for the Ring Chime and you should be able to accomplish this in the Ring App by following the steps below under the owner's Ring account. - In the Ring App, tap the menu in the top left. - Tap Devices and tap on the Ring Chime. - Tap Audio Settings and choose Chime Alerts. - Disable the alerts for when motion is detected. This should allow you to turn off the alerts for when motion is detected, that way the Ring Chime will only alert your parents when the Doorbell button is pressed. You can also use the Chime Tones screen to adjust the volume for each type of alert as well. I hope you find this information helpful! :)

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21-02-2022 20:46:02

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user_0567e0

I have this same problem. Something changed as I've had my doorbell for 2+ years without this issue.

But now my doorbell chimes every time someone walks by my front door as though some rang my doorbell. The app has from the time the above answer was written and there is no"Audio Settings". None of the other options seem to allow me to disable a chime when someone walks by my door. 

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25-01-2026 16:10:48

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Justin_Ring

Hi @user_0567e0. If you have tried the steps mentioned in this thread and are still having the same concern, reach out to our support team for further assistance. You can reach our support team on Facebook, X, or Instagram by sending a PM to @Ring.

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26-01-2026 19:14:25