‎Chime Pro 2nd Gen - Connected to Wifi but No Internet

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borse2008

Chime Pro 2nd Gen - Connected to Wifi but No Internet

chime-pro

So for the life of me i cannot get my Chime Pro reconnected to my existing network. The network had not changed but i was decorating and had to unplug but now when i pair this up even after a reset it still wont connect to the Internet. Ive rebooted the router Ive reset the plug My existing Ring Doorbell works its even right next to the router Ive changed the 2.4 / 5ghz still makes no difference. Any clues? I get flashing red circle.

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12-04-2021 17:02:28

Responses (1)

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Tom_Ring

Hi @borse2008. I recommend performing a reset on the Chime Pro. You can do this by pressing and holding the setup button for 20 seconds, then release. Once that is complete, ensure that you are using the correct [ports and protocols](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices) for your router, then reconnect your Chime Pro. If this does not resolve your concern, try reaching out to our support team for the next best steps. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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13-04-2021 16:12:17

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