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Chime. Blue light flashes once then nothing
Had our new Ring doorbell for over a year. All fine. Chime has decided not to work. Unplugged it and waited ten seconds. Plugged it back in. Blue light flashes once then nothing. Held the side button in for a variety of durations from 5-60 seconds and no green light. Have deleted it from my app to try to reinstall but still the same. WiFi good. Power good. Nothing has changed. Help!
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09-01-2024 18:21:40
Responses (1)
- C
Hi @user_0d9873. The main troubleshooting steps available for the Ring Chime are to plug it into a different outlet, and to reset it by holding down the button on the side for 15 seconds. Once you've reset the Chime, walk through the steps under Set Up a Device in the Ring app to reconnect it. Make sure the Chime is within range of your wifi router, and ensure your connection is providing 2.4GHz.
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21-08-2024 21:55:44
UI’m having the same problem….do you have a fix for this yet? Thanks
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15-04-2026 13:34:58
CHi @user_2f850e. You can find troubleshooting steps in the previous moderator replies. If you're still experiencing this issue after reviewing those steps, please follow up with our support team @Ring on Facebook, X, or Instagram.
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16-04-2026 18:48:39
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Justin_Ring
Hi @Jemski. You have tried all the troubleshooting steps I would have recommended for your concern. The next best step to take is to contact our support team for further assistance. Give our support team a call at one of the numbers available here.
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11-01-2024 16:31:32
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