‎Will I get notified if original owner de-registers device?

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Boglehead1

Will I get notified if original owner de-registers device?

We just moved into a home that has a Ring Doorbell Pro installed. I tried to set it up but the message said that the device is still registered to previous owner, and that the owner will be contacted. Will I be notified if/when that owner de-registers? I'm wondering if I should keep trying to register, or if it's a waste of time. Thanks.

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02-09-2020 15:49:00

Responses (1)

C

Caitlyn_Ring

Hi @Boglehead1. In this case, I'd recommend reaching out to our support team regarding the ownership of the Ring device. They'll be able to assist you with the next steps in setting it up under your account. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

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03-09-2020 19:07:44

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