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T
Tom_Ring
Hi @SPhelps. Can you describe what part of the Event History Timeline your Shared Users are unable to see? I would ensure that they are using the most current version of the Ring app, as an outdated Ring app can be problematic. I would also make sure your Shared Users have access to the device they are trying to view the history for. This Help Center article [here](https://support.ring.com/hc/en-us/articles/115005235186-Controlling-Ring-Devices-With-Users-and-Roles) has more information on Shared Users. I hope this helps!
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29-03-2021 17:02:52
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