Spent four days, with the techs trying to prove to them what I already knew..........One of my Spotlight cams had shot craps. I dealt with Brett first......................it must have been his first day on the job. He was from Tennessee and totally clueless. Then it was Maria's turn...she was good. did a lot of troubleshooting with me . Told me how to reset my camera and wait till dark to see if the camera and lights worked. She said if it didn't then she would process a replacement. She sent me an email to respond to after I had a chance to see if it worked at night. Well, that night the camera still didn't work,. I replied to her email that the problem still existed.............The email I responded was returned saying Ring doesn't handle tech support via email any longer. WONDERFUL. So I called tech support AGAIN this morning and a NEW tech wanted to go through the same troubleshooting that the first two techs went through......I told the tech never mind, I was dumping Ring and all of my devices and transitions to Arlo products. He couldn't care less. A hell of a way to treat a customer that has been with them since the company started.