Hi Neighbors / Ring Community,

I’m reaching out because I’m experiencing an issue with my Ring Video Doorbell (2nd Gen) after installing the latest Ring app update (version X.Y.Z). Here’s a summary of the problem:

• Motion detection is on in my device settings.

• I have set up motion zones correctly.

• However, I haven’t received any motion alerts on my phone for the past two days.

• My doorbell still streams live video, but motion-triggered notifications don’t work.

• I have already rebooted the doorbell and my Wi-Fi router.

• My Wi-Fi signal strength at the doorbell is good (–60 dBm) and stable.

What I’ve tried so far:

1. Disabled and re-enabled motion detection.

2. Reinstalled the Ring app.

3. Reset the doorbell (but didn’t factory-reset).

4. Checked for any other firmware or app updates.

Questions / Help Needed:

• Has anyone else faced a similar issue after the recent update?

• Is this a known bug in the current app version?

• Are there other troubleshooting steps I should try before contacting Ring Support?

• Should I report this as a bug?

Thanks in advance for any guidance. I really appreciate the help — this community has been great for troubleshooting in the past!