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Motion alerts not showing on my or my wife's phones
hardwired-video-doorbell
ios
My wife and I haven't received any motion alerts for the last 24 hours. The device is still detecting motion because it records everything, and we received a doorbell notification when a delivery guy pressed the button. It seems like the problem is only limited to motion alerts. Here's what we have and everything I've tried.
- Ring Doorbell Pro
- iPhone 11 Pro Max
- notifications in the app are turned on, toggled them off and on multiple times anyway
- notifications in ios are turned on, toggled them off and on multiple times anyway
- removed and reinstalled the app
- reset both of our phones
- reset the Ring device
- reset our modem
- internet signal is strong (d/l over 350mbps, u/l over 12mbps)
- downloaded Rapid Ring and still not receiving motion alerts
- RSSI is -41
- voltage unknown but has never been an issue before
1757 •
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01-01-2021 16:10:09
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