I order a flood light camera on December 1st, the money was charged and I received an email that it would be delivered on 12/8.   Then the following happened....

• Called support on 12/9 and asked where the package was, I was told there was an issue with supply and I should wait.
• Called support again on 12/15 and was told that I should call Amazon.  Why would I call another company.  When I asked this question, the support resource put me on hold and never came back
• Called back again and was now told that the item was not in stock and if I wait and call back tomorrow they can check again. 
• I asked for the order to be canceled now.   I was told I would get $171 refund, when I questioned why I wasn't getting the full $191 I paid, I was told I used a discount.  When I told them I was charged $191 and that is what I expect to get refunded.  The agent agreed and said I would get a confirmation in 24 hours.

Now I wait....I have zero confidence in this company and/or if I will get my money back.   Worst customer experience in a very long time.