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M
MissMui
Have a duplicate location on the implemented neighbors app from the ring app, leading to double the neighborhood feeds and can't seem to get rid of the duplicate? Super annoying since both locations show the same feeds, and if you had customized anything on one of them you would have to leave it to chance when you choose which locations feed to show since both locations would have the same neighborhood name... Unless you changed the neighborhood name to something else, but who wants two feeds of the same area? I had the same issue and finally figured out a way around it to delete the duplicate location. First go to your neighbors app/tab in the ring app, click on the settings at the top right (looks like a little gear wheel) from there and figure out which one is the duplicate location, usually that is the one that allows you to change the address (typically the second location below the first of the duplicates). Note : your original location is the one that will say you have the location linked to devices that can only be changed from settings etc. and that is not the duplicate. Click on the duplicate address and change that location by deleting your house number so its just your street (so you can tell it apart from your original location). Save it and change your neighborhood name to something like "test". (it may update immediately or take up to ten minutes) Now go back to the main ring app and click on the menu tab at the top left of the screen. At the top where it states your address or location, if you click on the address it will open up a little subtab where it should list all your locations and at the bottom of it says "set up new device". At this point it should list two locations, your original location and the new location, in this case if you changed the neighborhood name to "test", your new location should be labeled "test". Click on that location and it will bring up everything looking like a newly created ring account. Then simply click on your menu tab at the top left, click on settings (on the main ring app, not the neighbors tab), scroll down to the bottom and there should be a button in red letters that says delete location. Click on delete location and confirm. This will fix your duplicate locations issue on Neighbors tab and after it updates you should have no more duplicate issues. Hope this helps! I tried troubleshooting it in so many different ways on my own to finally fix my duplicate issue. Even the tech hotline had issues trying to figure out what my issue was... But if it doesn't work out for you and it's too much of a headache so you always have the option of deleting all locations and starting it fresh. 😁 Please don't blame me if something goes wrong and you end up starting fresh, if you followed the guide correctly you shouldn't end up there. Just remember that if there is only ONE location on your main menu from the ring app, DO NOT DELETE LOCATION. If done correctly, you will end up with TWO locations.
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01-06-2021 11:17:10
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