So it’s pretty awful when a parent dies, especially when it’s completely unexpected and you can’t prepare. Beyond grieving there is a LOT of legal stuff to wade through. I’ve had to send death certificates to get into accounts, which was always a process, but I never had any real trouble EXCEPT WITH RING. Ring is the only company that absolutely failed their process, leaving me high and dry and customer service being a total failure.

I went through the process of sending my dad’s death certificate and the MAC addresses of all his devices. I asked why I couldn’t just get access to his account since his death certificate gave me access to bank accounts and even more sensitive information, which was answered with “that doesn’t matter, you will have the devices”. The device transfer was supposed to happen after 48 hours. Never happened. Contacted support again. Was met with “sorry for the delay, we will expedite your request.” A week later, still nothing. Called back and this time was told “you have a case manager, they will contact you soon”. Never contacted me.

Absolutely unacceptable service during one of the worst times. Probate has been a more pleasant experience than dealing with ring, and probate is awful. Between our own personal devices and my dads, we have a lot of equipment with Ring, it would be a huge expense to change to a different system, but after this experience it may be worth it.