Smart Lighting
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E0
Two Floodlight Wired Lights Not Connecting to Bridge (2nd Gen)
hardwired-smart-lighting
troubleshooting
bridge
I recently installed two new floodlight wired lights and a second generation bridge. I cannot get the lights to pair with the bridge. The bridge is online and receiving a good Wi-Fi signal, and I have repositioned it to be as close to the lights as possible (certainly within Bluetooth range.) I select "Add a New Device" in the app, scan the QR code, but am then prompted to either use Amazon Sidewalk or set-up a new bridge. I've tried it many times with the same result. I have followed all the troubleshooting steps to no avail, include a simple reset, a factory reset, power cycling the bridge, power cycling the lights, pushing the side button to enter pairing mode and repositioning the bridge. I'm stumped. After a while, the LED light on top of the bridge comes on and stays on. Does anyone have any other suggestions? Thank you, Colin
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06-11-2025 15:36:55
Responses (1)
- J
@e876-XXXXXX. Smart lights, including your Floodlight Wired, now connect to the Ring app via Amazon Sidewalk. As a result, you won't see the Ring app indicate whether it is connected to your Bridge. However, you can check if your smart light has a strong connection to Sidewalk through the app. You can find your smart light's Sidewalk connectivity strength in its Device Health settings.
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10-11-2025 18:02:54
CHi @e876-XXXXXX. Yes, Ring Smart Lights now connect to the Ring app with Amazon Sidewalk, with the Bridge (2nd Gen) providing a Sidewalk network. Since the Bridge (2nd Gen) is providing a Sidewalk network, you are able to connect your Ring Smart Lights to this Sidewalk network, without needing neighborhood sharing enabled. I hope that helps clarify!
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12-11-2025 15:11:21
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Justin_Ring
Hi @e876-XXXXXX. The Bridge 2nd Gen is a Sidewalk device. You will need to select Sidewalk when setting up your Smartlight. This will have it connect to your Bridge 2nd Gen.
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07-11-2025 17:08:37
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