Responses (4)

J

Justin_Ring

Accepted Solution

Hi neighbors. I have reached out to my team for clarification regarding this concern. The Bridge 2nd gen is a Sidewalk device, which means that when setting up your Smart Light, you need to select Sidewalk as the connection type. This will enable your Smart Light to connect to your Bridge 2nd gen. However, this does not mean you need to have Amazon Sidewalk enabled on your account. Enabling Sidewalk allows you to gain additional benefits, as mentioned in the Help Center article. Even with Sidewalk disabled, you can still use your own Sidewalk devices, such as the Bridge 2nd gen, to connect Smart Lights within your home network.

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07-11-2025 17:45:20

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user_f61361

When I do this, I get to 38% and then still receive the 'something went wrong' error with the only option to close or try again. 

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07-11-2025 23:43:26

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user_f61361

To be clear, this does not solve my original issue with the Gen1 bridge. I only tried the Gen2 bridge as a possible solution, but I have 2 floodlights that do not work with either bridge. As stated in my original post the lights get "added to system" then immediately "removed from system" according to the device history logs.

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09-11-2025 15:24:14

C

Caitlyn_Ring

Hi @user_f61361. Try power cycling the Ring Floodlights by disconnecting power for 1 minute, then restoring power. Then, attempt the setup process in the Ring app again. If this issue still persists, and you're unable to get the Floodlights connected, please reach out to our support team directly @Ring on Facebook, X, or Instagram to take a closer look.

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10-11-2025 22:21:00

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user_f61361

Well, thinking this was a problem with the gen 1 bridge I had a gen2 bridge delivered today. I went through setup no problem, removed the gen1 bridge from my account but now when I go to add my lights the only option I get is to use Amazon Sidewalk, I do not get the prompt to link to the bridge. I have Amazon Sidewalk turned off on my account, but does the gen2 bridge require that to function? I was hoping it would operate independently of Sidewalk.

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04-11-2025 18:43:11

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J

Justin_Ring

Hi @user_f61361. You should be able to set up your Smart Lights with your Bridge 2nd Gen without using Sidewalk. Have you double-checked that you set up the Bridge in the correct location? You could have a duplicate location and set it up on the location that has no devices. Also, are you using iOS or Android? Can you share a screenshot of where you are not seeing your Bridge as an option? 

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04-11-2025 23:04:03

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user_f61361
Thanks @Justin_Ring. I only have one location. I do see the 2nd Gen Bridge in my device list but when I go into the device all see is General Settings and Device Health. This is unlike the 1st Gen Bridge that also has a "Smart Lights" option. Where I don't see the option for the Bridge (and 1st Gen Bridge is removed) is during the smart light set up. I scan the code, it finds the device and then instead of asking if I want to link to a bridge, it asks me if I want to use Amazon Sidewalk or set up a new bridge. I am on iOS, sorry no screenshot right now as I don't have the QR codes handy at the moment to attempt a setup.
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05-11-2025 01:19:59
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E0

e876-0999

I am experiencing the same exact problem.  How were you able to resolve it?

Thanks!

Colin

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06-11-2025 20:39:40

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U

user_f61361

I have not been able to resolve. Unless something changes in the next day or so I am likely going to purchase some dumb floodlights and install a smart switch instead and return the Ring lights.

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07-11-2025 00:26:47