Responses (2)

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Caitlyn_Ring

Hi @baflores21. Would you mind sharing a video example of this static noise that you're experiencing on your Doorbell? When attaching this video, you will need to compress the MP4 file into a ZIP file, as ZIP files can be attached to your reply and not MP4s. In addition, you can upload this video elsewhere, such as YouTube, and then share the link to the video in your reply. Alternatively, if the video is saved in the Event History in your Ring App, you can choose to share it via email and copy the link that is generated. Additionally, which model of Doorbell do you have?

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08-09-2020 16:17:25

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hash70

Wow,zip file,upload to utube,it shouldnt be this hard to get help

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19-10-2020 10:00:56

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rictersmith

I have this same issue. I bought the ring door camera, stickup cams, and security lights with cams and all of them are doing this. One of hte indoor stick up cams also is having a high pitched noise.

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01-10-2020 00:41:17

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Sidedave17

I have the same problem, it is deafening for both people.. advise please

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02-10-2020 13:24:09

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Katiewe

I am having the same issue. Has anyone successfully fixed this?

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12-10-2020 18:56:16

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Caitlyn_Ring

Hey neighbors! If you're experiencing any type of static on your Doorbell, please try resetting it by holding down the setup button for at least 20 seconds. After that, you'll want to set it back up in the Ring App by following the steps under Set Up a Device. If this same concern persists after that, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They'll be able to take a deeper look at your device and account and provide more advanced troubleshooting support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

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12-10-2020 20:22:04