U
Second generation ring doorbell not longer works
battery-video-doorbell
hardwired-battery-video-doorbell
How do I make a warranty claim for my completely dead 2nd gen ring doorbell?
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04-02-2026 11:20:46
Responses (2)
- U
If its over 3 years old you can't claim anything. I've just come of the phone to them as I have to charge mine every week and they blamed the WiFi so I'm cancelling the plan and buying a new doorbell from somewhere else
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08-02-2026 12:15:58
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Justin_Ring
Hi @user_71138e. We do not have access to account information here in the Community to be able to assist with replacements. I recommend reaching out to our support team on Facebook, X, or Instagram by sending a PM to @Ring for further assistance.
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05-02-2026 15:57:18
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