U
Damaged back plate
cs-support
troubleshooting
wireless-security-cameras
We have the ring video doorbell gen 2. However after fixing to the wall we realised the back plate doesn’t hold the doorbell securely, it can easily be lifted off. Is there anyway I can get a free replacement as!
18 •
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07-10-2026 19:13:14
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Tom_Ring
Hi @user_882afc. We don't process replacements here in the community. You can find replacement parts here.
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08-10-2026 19:22:31
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