Ring Video Doorbells

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B
Connectivity with Ring beyond house wifi

Our Ring Pro is set up (hardwired) and works well. I have done the tests for wifi strength, all is good in that respect. If we leave the house and go beyond our wifi notifications to my phone will not work. I get the doorbell ring but it will not go live.Any clues why not?Thanks

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19-08-2020 11:23:23

Responses (2)

  • Z

    I’m suffering the same have deleted the app etc but still have the same

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    19-08-2020 16:54:06

      B

      Thanks for the very good suggestions. I will give them a go and feed back

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      20-08-2020 12:20:24

  • A

    If it was me I would reset the ring doorbell rather than the app itself if you don't need any of the recordings delete the address and start again but it just sounds like you haven't set up the doorbell to your particular phone and maybe you have the app with the IP address not available but when you are on Wi-Fi in the house they are obviously part of the same network. If you don't have any saved recordings that you need to keep I would literally delete everything not just the app and account reset the doorbell completely and start from Fresh

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    19-08-2020 21:36:19

      B

      Thanks for the suggestions, some other checks have been suggested and if all else fails I will be doing a complete reset.

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      20-08-2020 12:24:29

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