Ring Video Doorbell
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S
White spinning light not appearing after perform factory reset (Pressing orange button for 20 seconds)
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Hi All,
I got Ring Door bell Generation - 1 which I bought 18 months ago. Ring door bell was not working since 7th July and Customer Service asked me to perform factory reset (Pressing orange button for 20 seconds) and press the orange button once to get white spinning light.
**I didn't get white spinning light**. Does anyone experience the same issue? Please help/=,
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27-07-2021 15:02:49
Responses (4)
- U
I have the very same issue. It's driving me mad. I've tried re booting the router, charging the battery. We've recently changed our internet provider and Ring refuses to go to spinning white mode in order to change it.
•0
03-03-2026 16:18:22
- UI just bough a house with this ring cam the seller is not the original owner -- can I do a master reset and set up for my use.•
0
19-06-2023 14:32:01
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CHi @user48614. Ring devices can only be set up under one Ring account at a time. If the original owners have not removed it from their Ring account, you will not be able to set it up under your account. Resetting a device doesn't remove it from a Ring account. I'd recommend reviewing [this article](https://support.ring.com/hc/en-us/articles/360038010351-How-to-Take-Over-or-Change-Ownership-of-a-Ring-Device) from our Help Center which goes over the process for changing device ownership. If you have any further questions, please reach out to our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus).•0
20-06-2023 18:44:46
- U
Yes I have the ring video doorbell generation 2. Battery operated. I followed the instruction in the ring app but guess what? Every time I press the black button it will not set up. Does anybody else with a ring video doorbell? 2. Have the same problem if you guys do, can you please tell me if you guys found a solution
•1
26-04-2025 20:58:04
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- U
Yes I have the ring video doorbell generation 2. Battery operated. I followed the instruction in the ring app but guess what? Every time I press the black button it will not set up. Does anybody else with a ring video doorbell? 2. Have the same problem if you guys do, can you please tell me if you guys found a solution
•0
26-04-2025 20:58:05
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Dryloc
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31-07-2021 22:49:23
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