Volume on Doorbell Audio Way Too Loud!

Question

I have just installed a battery powered Ring Video Doorbell.  The problem we have is when we allow the audio to speak with anyone outside the volume is way way too loud!!  Any noises/voices in the house boom out loudly and anyone within 20 yards of the house can hear anything being said through the intercom.  This is a serious privacy concern but I have no idea how to set the volume at a much lower level.  Also, there is a volume slider for a ringer but I have no idea what this ringer is.  When I first installed it the ringer volume was almost at the max and now I've put it down to the lowest level but I have no idea what it is.

c236128656f14e70d6ac4afcdfbefd · Answer

I have a Ring DoorBell 3 mounted outside our office door. It is connected to a 2nd generation Amazon Echo Show. Works perfectly except for one major issue… despite having the doorbell volume slider in the app turned all the way down, when we talk to whoever rings the doorbell through the Echo show, the volume that comes out of the doorbell sounds like it is on max volume. However, when I do the same thing through the app on my phone, my voice comes through at a low volume just like I have it set. I contacted customer support; I screen shared with them and they verified that in fact all the settings on both the Ring App and the Alexa App are correct. Indeed, as posted here and other forums, there is an unaddressed issue where Alexa/Amazon Device is overriding the volume settings of the doorbell, which results in our voices being output at max volume through the doorbell. So much so that I disabled the mic because whatever we said could be heard down all of the hallways in all of the adjacent offices. I hope it gets squared away soon as the two way audio was one of the reasons I got the more expensive ring device. It allows us to keep our office secure by being able to communicate with(and identify) who is at the door.

Caitlyn_Ring · Answer

Hi neighbors. The volume slider under Device Settings  General Settings will control the volume of the ringer at the Doorbell, but it will not affect the two-way audio volume. The Video Doorbell Pro 2 has a volume slider for both the ringer and the two-way audio. However, this is not an option on all models. This feature has been requested before, which you can find in [this feature request](https://community.ring.com/t/volume-slider-for-speaker-volume-on-doorbells-and-cameras/13557). Please add your feedback and vote to that request, as we use the Feature Request board as a way to gather and share your feedback with our teams here. :slight_smile:

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Volume on Doorbell Audio Way Too Loud!

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