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Boone
> @Ladyrocket5 wrote: > Battery operated device. I have chosen to up the video record time to 60 seconds via the app. Doorbell is still only recording 15 seconds. Anyone else having this problem?@Ladyrocket5 ,If your Motion Setting has "Motion Verification" toggled to enable, this Motion Verification will be on and, _"This feature reduces unwanted motion notifications **and trims recordings if motion stops before the recording ends**."_ It is likely you did get trimmed, resulting in only a 15-second recording.If you always want the full 60-second whenever a detected motion triggers the recording to start, then toggle off the "Motion Verification" to disable this. Also, I've notice that after a setting change, it might take at least one motion trigger event to occur for the changed settings to take effect. So, you may not get the full 60-seconds after you initially change the setting, but from that point on (second triggered event and the following) you should get the full 60-second recording.If this doesn't solve your recording issue, you may need to un-install your Ring App and then re-install it again. Don't worry, you will not need to redo all your set-ups, since your configuration information is store on the Ring Cloud account (but you might need to change your Alerts settings if they return to default settings).And if this still doesn't solve your issue, you can return to this thread post for help, or call Ring Support:[https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch)[https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19](https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19)I hope this is helpful to you.
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27-08-2020 04:26:09
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