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J

JoeAttardi

Video Doorbell 2nd generation - issues with eero wifi?
connectivity
battery-video-doorbell
troubleshooting
I just bought a 2nd generation Ring Video Doorbell (the 2020 version with the internal battery). I can't seem to get it up and running on my wifi. I have a Ring 2 and 3 spotlight cams, all of which are working fine on the wifi. I have an Eero mesh system. Are there any known issues getting this doorbell connected to an Eero system? It sees the network in the list but when it tries to connect, it eventually just says "Setup did not complete" and the right side of the ring flashes white. No idea what the issue could be as all my other Ring devices are working fine.

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14-10-2020 18:38:15

Responses (4)

  • R

    rmdodger

    Hi Joe: I just bought the same doorbell the other day and connected it to my Eero mesh system without any issues. Just make sure that the 2.4 GHz band is available in Eero since I read that is required with the 2nd Generation which will not work with 5 GHz.

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    14-10-2020 18:51:37

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    • C

      Caitlyn_Ring

      A post was split to a new topic: [Connecting devices to new routerg](/t/connecting-devices-to-new-routerg/191915)

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      21-03-2023 16:21:38

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      • C

        Caitlyn_Ring

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        21-03-2023 16:21:44

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        • U

          user_557fbc

          I have the same issue and have tried everything - even changed the name of the network (from networkname_12345 to networkname12345 as one poster suggested). 

          The doorbell connects at 2.4 GHz to the eero router but the chimes won’t. However, the router can see the chimes and thinks they are connected at 2.4Ghz. 

          Help…!!!

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          03-11-2024 09:30:17

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            J

            Justin_Ring

            Hi @user_557fbc. If you have tried all the basic troubleshooting steps and are still having the same concern, give our support team a call for further assistance.

             

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            05-11-2024 23:12:41

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