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C
Caitlyn_Ring
Hi @Baxellk. The Video Doorbell 2nd Generation does not have a removable quick-release battery, as it has a built-in battery that can be recharged. In this case, you can still use the Doorbell 2nd Generation without an existing doorbell circuit to wire it to, but you may want to reach out to our support team to return the Quick Release Battery Pack, as it is not compatible. You can also review the installation process for the Doorbell 2nd Generation without an existing doorbell circuit in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/360041190411-How-to-Physically-Install-Your-Ring-Video-Doorbell-2nd-Generation-Without-an-Existing-Doorbell). You can give our support team a call at one of the numbers available[here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19[here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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23-07-2020 16:30:14
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