Responses (21)

T

tmandell

I installed a Ring Solar Charger on my Ring 1 over a week ago. It is in full sunlight. When I go to Device Health on the App, it shows my battery level slowly decreasing, and the Solar Charger Status says "add a Ring Solar Device to extend battery life". I did that. How do I get the app to know that, and why don't I see the battery at 100%? Thank you.

8

•

15-01-2020 18:07:23

•

Reply

D

donljones

I have the exact same issue. Does anyone have an answer?

0

•

26-03-2020 11:45:03

T

tmandell

I have not yet received a reply.....so frustrating. Luckily I have only had to disconnect and self-charge my Ring 1 twice since I purchased the solar charger. Defective charger??

0

•

27-03-2020 22:06:03

P

Psellitto

I still have the same problem. The device has had updates and no change. No one from Ring seems interested in responding to us in regards to this obvious problem with their charger.

0

•

28-03-2020 02:35:33

I

Indymedic

My solar charger did not work until the batter got to (I think cannot remember) 30% and I brought the battery in charged it, then replaced it and the solar keeps the battery charged between 90-95% most of the time.

0

•

10-04-2020 13:35:47

G

GavinM

Thanks for confirming that the Ring 2 app 'Solar Charger Status' is just an advertising suggestion and not an actual status indicator. I was expecting it to indicate that the Solar Panel was installed or live after I installed my Solar Panel and was concerned when it hadn't changed even in bright sunlight. I disconnected the Doorbell to test the Solar output and found it is delivering just over 5 volts which is standard USB voltage so I took that as proof that it was actualy doing something useful. Battery % eventually went up slightly confirming as much.

0

•

25-04-2020 02:06:56

J

John123

Same issue also here. No solar charger installed but app tells me that solar charger is active. And battery charge is decreasing even though my doorbell is wired. This combination has worked without any issue for last two years but suddenly problems started few days ago. Hopefully just sw/firmware issue.

2

•

28-01-2020 18:38:56

•

Reply

T

Truetexan18

Same here.

0

•

27-02-2020 04:53:19

J

jctonett

iOS Version 5.23.0 released two days ago does nothing to fix this problem, which seems pretty common. I have a solar charger, but the app doesn't show it. I can't really tell if it's doing anything, because my device has been at 90% for weeks (could be good, could be not so much), "Power Source" says "battery", and the Solar Charger Status says "Add a Ring solar device..." POS...

0

•

01-03-2020 14:25:01

J

Jerseyjokes

I don’t know what they’ve changed, but my doorbell is no longer dropping in charge. It isn’t charging up to 100% as it had in the past, but it was 45% a week ago and now it’s at 47%. Something is quirky, but at least it’s not draining and needing to be plugged in anymore for me. Funny how they denied issues, but seem to be working on them.

0

•

04-03-2020 17:58:08

J

JNMN

Same thing here and a few more as we see it. Just got off the phone with customer service. They were polite and are sending a new battery and bracket, but totally missed the point on the new solar panel connection. I don’t have a solar panel! I asked about the latest firmware date/push, but couldn’t get an answer. Many additional posts to this issue seem to be referring to same timeframe when the issue began. RING, if you’re there and listening...please look into this. A firmware fix seems to be in order and easiest! Thanks!

2

•

04-02-2020 01:30:25

•

Reply

D

Dett

I have the same issue too. Battery had been re-charging well until 2 days ago and polar charger status also says connected. Very frustrating. I think it is a SW issue.

1

•

05-02-2020 16:31:12

C

Chris58

Do you have a phone number for support, can’t find one anywhere?

1

•

27-07-2020 23:08:45

B
Bmerdinian
@ RLW ring messed up and they are so stupid that they can’t reverse the firmware update ... I’ve written enough about this. 3 years it worked perfect. End of December , firmware messed up everything. Not I have to charge every 4-5 days
1
•
14-02-2020 23:02:23
•
Reply
B
buthman
I'm having similar issue with my Doorbell 1 with solar sleeve. Battery drains fast since January. Solar statsus on App says "add a solar...". I contacted Support twice. What a painful experience. They put me through the script of resetting doorbell and having me go through set up again. No answer to why the "Solar status" in the app wasn't saying I had solar connected. I asked them if they could tell the Solar was even working, they had me trigger an event and they said that it was working. I asked if there was a way I could tell and they said no, but they could tell from their end. Fully charged the battery and It's been 2 days and battery is at 85%. It's been sunny both days too and temperature in the 60's.
0
•
14-02-2020 23:19:13
•
Reply