Ring Video Doorbell
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nelliott500
Accepted Solution
Video Doorbell 2 causes buzzing at chime
troubleshooting
hardwired-battery-video-doorbell
Two days ago I noticed a buzzing noise coming from our doorbell chime. I found that one of the chime strikers was vibrating quite a bit causing the buzzing. The Video Doorbell 2 was working fine. The rear doorbell (just a button) worked but would sound strange if you held down the button.
I assumed it was a bad transformer (original to the house, 30 years old) so I ordered a doorbell kit (chime + 16VAC-10VA transformer). Installed the new transformer tonight, turned the power back on, still buzzing. I guess it's the chime? Power off, replaced the chime, power on, still buzzing (but quieter, probably the new chime).
Voltage at the chime is ~16VAC. With the Video Doorbell 2 connected, I'm seeing \< 5VAC at the Ring device. With the device disconnected, I'm seeing ~18VAC at the wires and there's no buzzing.
I'm assuming there's an internal fault in the device that's causing an issue. It was purchased in October 2019 from Woot as a used device. It appears to have just been an open box because it was flawless and still had all the protective plastic attached.
Has anyone had something like this happen?
78922 •
7 •
50 •
09-06-2020 02:18:45
Responses (22)
- TI am not aware of a solution. I recently shared my issue with a realtor who told me that based on his experience many Ring 2 users have buzzing at the chime and most users have simply disconnected the wire at the chime to stop it. I also replaced the transformer and chime with no better luck. Next video doorbell will be anything but Ring•
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02-08-2020 14:22:34
NIt's very clearly not a chime issue. Approved chime or not, replacing the Video Doorbell 2 unit fixes it. The problem is in the Ring unit itself.•2
05-08-2020 15:09:04
TGo into your device’s general settings, and then change your doorbell chime type to mechanical. We had it on digital before, and that is what was causing the issue. Problem solved. Devices \> click on your device \> device settings \> general settings \> doorbell chime type \> switch to MECHANICAL•6
08-08-2020 23:06:33
NThat's not an option for all devices so, unfortunately, it's not problem solved. That also wouldn't be the reason for the buzzing to start when the device is 8 months old.•1
08-08-2020 23:50:07
- BThe fix for me was in the wiring. When the camera body was screwed onto the wall tightly, it apparently crimped the wiring in such a way the NuTone KB-10 chime would have a constant hum or buzz and would not work. When I loosened the screws a bit, the hum went away and it worked. The problem as I see it is there is no room for the wiring between the back of the ring unit and the wall. I got frustrated with the lack of information that would help me. I called customer service and he had me switch the wiring at the terminals on the back of the camera body and, viola!, it worked. Thinking that made a difference, I thanked the rep, said goodbye, and screwed the body back on the wall...tight. The hum returned and the chime would not work. Then I decided to loosen the unit off the wall just a hair. The chime worked and hum went away. I sort of stumbled on this solution, but that's how I realized what my problem was. As I write this, the best solution will be to cut a hole big enough in the wall where you can fit all the wiring and connectors (if used), back into the wall so there will be no crimping. I hope this is clear and helpful for the next customer having similar issues.•
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12-09-2020 19:37:02
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TI had the exact same problem. After one year of no issues at all, the Ring doorbell wouldn’t turn on and the doorbell chime would buzz and half ring every 30 seconds or so. Super annoying! It turned out that the wires connecting to the Ring doorbell was shorted! The wire insulation had worn out and the bare wires were touching each other. I was able to fix by wrapping electrical tape over the exposed parts of the wire.•4
23-09-2020 20:22:18
- Dhttps://www.youtube.com/watch?v=iybnWDxjlZ0This [video](https://www.youtube.com/watch?v=iybnWDxjlZ0) solved the issue for me with my Ring Doorbell Pro. Here's the link to the [Resistors](https://www.amazon.com/gp/product/B0185FJZO8/ref=ppx_yo_dt_b_asin_title_o03_s00?ie=UTF8&psc=1)on Amazon. Very easy to do (and didn't get shocked either!)•
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20-10-2020 20:21:05
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- TThere have been lots of complaints about the chime buzz, and I and both my neighbors have had the same issue. After two transformers, a new chime from the approved list I gave up. I purchased a plug-in power supply for the ring and have gone back to original wired doorbell system. Ring sells a power supply for $30.00, I bought an aftermarket one for $17.00. We now use the Ring as a motion detection camera that informs via Echo devices.•
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30-10-2020 11:42:53
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Mikeabq1
1
02-08-2020 04:39:49
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