Ring Video Doorbell
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S
Video doorbell 1st Gen stuck on update screen then it's not connecting
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When I'm connecting it connects but stucks on the update screen then it says video preview not available. Then looses the wifi connections. I have tried to reset it I have tried restart the router device. No luck. I have tried 5 different routers and it's not working.
Any ideas?
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07-08-2023 21:31:00
Responses (2)
- S This is it when the update screen dissapears and looses the wifi connection•
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07-08-2023 22:01:23
- JHi @Shortstayni. You have tried all the troubleshooting steps I would have recommended for your concern. The next best step would be to give our [support team](https://support.ring.com/hc/en-gb/articles/213608406#store-opening-hours) a call for further assistance. Our support team will be able to take a more in-depth look at your device.•
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09-08-2023 15:57:41
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Shortstayni
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07-08-2023 21:31:49
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