‎Trouble setting up my doorbell after I deleted

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mmajzoub

Trouble setting up my doorbell after I deleted

battery-video-doorbell

troubleshooting

Hello, I used my doorbell for 9 month no problem, then I installed a new router and changed password the doorbell stopped connecting to wifi and I stopped receiving notifications or videos. When I contacted support via chat I was told it is becuase i had special characters in my password. The support analyst asked me to change password and remove special characters, which I did but that did not fix the problem. So they told me to delete the device and setup as if new, but now for 2 weeks I have tried that and setup will fail. The device keeps complaining that the password is wrong but it is not wrong and I have several devices connecting to the same router with the same password. Somehow the doorbell is probably saving some data from the old setup which causes it to fail. Any help will be appreciated.

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30-03-2020 20:57:24

Responses (1)

J

Justin_Ring

Hi @Shoun3040. The settings they are referring to are your router's settings. In Chelsea's response, you will find the Help Center article link that covers that topic. If you do not know how to change your router settings, it's best to contact your internet service provider if your router is provided by them. If it's a router you purchased on your own, you will want to reach out to the manufacturer for assistance. You can also try to factory reset your Doorbell by pressing and holding the reset button for 20–25 seconds and then trying another setup. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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26-06-2023 17:17:51

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