‎Transformer Voltage Fluctuates between 15V and 16V

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hmb4atc

Transformer Voltage Fluctuates between 15V and 16V

transformer

I have a Ring Pro 2, the systems appears to work fine and when I "Ring System Status" it shows "All Systems Operational". However, when I check the "Device Health Report" the Transformer Voltage Fluctuates between 15V (poor) and 16V (good). I changed the transformer (24VAC 40VA AC Tra) and I still get this reading is this normal or is there a problem with the system?

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22-07-2021 16:24:58

Responses (1)

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Caitlyn_Ring

Hi @hmb4atc. Have you noticed any performance concerns with the Doorbell? Or is it only saying that there is poor voltage in the Ring App occasionally? If you are experiencing any sort of performance concerns, I would suggest contacting our support team directly so they can take a look and ensure there are no safety concerns. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). :)

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22-07-2021 20:21:14

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hmb4atc

It's only saying poor voltage in the Ring App occasionally, the device works fine.

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29-07-2021 01:04:02

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