Ring Video Doorbell
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T
Solved: “People Only Mode” is not people only
negative-feedback
app-settings
motion-settings
This mode is newly released to battery operated devices, claiming to reduce false alerts by “only” showing alerts for people... even stipulating that doing so will delay alerts due to processing time.
However, in real world use it is alerting me to everything. In fact, I suspect it broke my camera because since my camera got the feature (3/24) I have been getting constant motion alerts with no motion. Even with the doorbell motion zone slider reduced almost to 0 and no motion in the stillness of the night, I’m getting alert after alert.
Support suggested a reboot and factory reset, neither helped
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25-03-2020 07:34:55
Responses (10)
- BMe too! My Ring 2 Doorbell worked fine. Then I enabled 3 new features, don't know which one caused the problem. 1. Motion verification makes motion detection more accurate 2. Event history timeline 3. People Only mode for battery services It won't detect any motion at all except for me coming and going. When a visitor rings, I get a black screen. I liked it better when I could see activity on the street. Can I disable these features? Thanks for listening.•
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06-04-2020 02:07:02
TWhat’s interesting is that “people only mode” on my doorbell 2 (a battery powered device) works quite well, I haven’t seen any false alerts since they updated and fixed things... but on my wired spotlight cam, people only mode alerts to ANYTHING moving within my motion zone from leaves to birds and cats. Also, it never actually says “person detected” if a person is in the yard, it just says motion detected I dont understand how a battery operated device device has more accurate “human detection” than a plugged in always on device•2
01-05-2020 18:40:07
- LYeah this is ridiculous. People only mode does NOT work. My doorbell records every single car that goes by and driveway cam goes off every time a bush at the very edge of the zone moves in the wind! Yes I've adjusted the angle of the cam - point is, it's not supposed to record bushes and cars - they don't resemble people in any way!•
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24-04-2020 22:46:42
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BSame. People only mode definitely detects people, but it also detects cats walking in my yard, spiders making webs near the camera (attracted by the infrared at night), headlights being shined on my fence, my sprinklers watering my grass. It’s definitely picking up a lot more motion than it should. What’s worse is I have the Ring Chime in my bedroom because I had a theft problem in my backyard at one point. I’m depending on this mode, but it keeps me awake half of the night. Ring needs some type of “smart learning” feature that allows Ring users to submit feedback: “yep, confirmed a human” or “nope, not a human” so that the system can get better over time to my specific environment and conditions. Hoping for some improvements soon!•3
10-05-2020 20:00:16
LI have got the same issue, however I would like to point out that the system is actually able to discriminate between "people" and "motion" as the app notification describes everytime the type of motion with a specific text (i.e. "there is a person at front of your door" rather than "there is motion at front of your door"). Therefore I would have expected that, when the "people on" features is switched on, the app would have muted any motion which is not generated by people whilst communicating instead only those notification which are relevant to people? The app is actually able to make a distinction by clearly showing it, hence not sure why then it sends notifications for every event, regardless of what it is? Please, advice.•4
13-05-2020 10:22:19
AI have the same problem, I never had any issues with passing cars until the update now I am getting 12 alerts an hour of motion when cars that are passing are 30 feet away. I have adjusted the motion settings and reduced the motion capture bubble down to minimum and it is still picking up cars that are out with the detection range I have set. Very annoying please fix ring as it worked before this "upgrade" now is so annoying I am considering removing the device.•1
13-05-2020 11:27:18
DOdd. Mine does not detect anything at all with people only mode enabled. It’s driving me crazy as support is not helping.•0
25-06-2020 00:06:40
- MSame here! I was so excited for this feature when it arrived as I live on a busy street with cars and walkers. I want the motion zones where they are but without all the cars that go by. Tried the people only setting and I still get mostly cars!•
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08-05-2020 22:42:32
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MMy people mode has worked pretty well for weeks with no false alerts. I get a light of light/wind motion alerts but when there are people it says person detected. Late last night I had a person alert and there was nothing on the camera. No people, no lights from cars or wind. It was kind of alarming because I’ve never had a false person alert before. Clearly it wasn’t triggered by a person or light, so has anyone else had this issue? Thanks!•2
03-08-2020 14:21:24
NSince 7-30-20 every motion is a “person detected.” Every car no comes up as a person. Really annoying. See video as ALL my motions are like this and say person detected. Edit. It will not let me upload the video and idk how to save it any other way on my phone. It just a car setting off the motion as a person.•1
03-08-2020 17:41:12
NThis is one of many person detected alerts I get and it’s just cars driving by. I’ve lowered the motion zones but it doesn’t help. [https://ring.com/share/e2e6df91-31d2-427e-b436-f5a6616c9f12](https://ring.com/share/e2e6df91-31d2-427e-b436-f5a6616c9f12)•0
04-08-2020 13:59:41
EVMy wired Ring Cam is faced parallel to the street. After the new App update, I tried the people only mode. The funny thing is, it now identifies every car that goes by as a person, but when a real person approaches my door, I get no notifications. At this point, I've had to turn off notifications because they're totally useless.•1
04-08-2020 21:01:01
- TThis is BS. I've tried everything suggested, but "people only mode" for the Ring battery cam spotlights catches everything but people. Then there's the sensitivity adjustment. I move it up all the way and nothing, but move it down a little and then everything triggers it. Does Max sensitivity mean most sensitive to motion or least sensitive to motion. I ask because I think you have it backwards or mislabeled.•
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04-11-2020 13:53:01
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KSame here in the UK. People only mode seems to modify me of more false positives than normal mode. I've also got an issue whereby my motion zone is completely ignored. It's set about 10 yards from my door yet it still notifies of cars on the road at least 50 yards from the zone border. A 50 yard tolerance is not acceptable. It's gotten to the point where I completely missed a genuine chancer testing my car door last week because I was so flooded with alerts, I stopped checking them. Not good, Ring. You seem to be failing at the bare minimum we expect from your product and I'm currently leaning to the cheaper, higher rates Nest products. [https://ring.com/share/de700e53-a7c8-4660-9b79-4528c9859da0](https://ring.com/share/de700e53-a7c8-4660-9b79-4528c9859da0)•0
10-11-2020 01:28:10
- GOThere’s a pattern here. It sounds like battery devices work fine with only people mode while wired devices don’t. Doesn’t take a genius to see this, it just takes someone who actually wants to solve this issue and read through the comments..cough cough Ring team hello? How much more proof do you need to just believe your customers here!?•
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13-01-2021 01:43:12
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GOFollowing up here. Spent an hour with a Ring support agent who was troubleshooting with me. Deemed it as a faulty unit. Ring sent a brand new one, I took the time to reinstall it, sent the old unit back to Ring. Surprise, surprise,....It still doesn't work!!!! Software issue! Ring team needs to help. (Ring Doorbell Elite)•1
16-02-2021 18:25:37
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Drowsychicken
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02-04-2020 22:45:05
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