Snapshot capture not working

Hi, many of these posts are over 2 years old and none of them really helped my issue. I am based in the UK (setting in the USA seem different) and I have never ever been able to get Snapshot Capture to work. I have been on the Phone everyday this week with Ring support speaking to different Technical Specials who told me me to Reboot, Update Firmware, Reset back to Factory Settings, Adjust timeframes for my Ring doorbell 3 but none of these have helped. The last specialist sent me an E-mail that I could respond to him personally within 24 hours to see if what he recommended worked. Surprise to say after I replied to him 24 hours later to let him know it was still not working he has not replied. So anybody got any ideas or do I just have to pick up the phone again and speak to some other expert that will tell me to change a setting etc. Surely, other people must be having this problem?? Look forward to any suggestions.