Ring Video Doorbell
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Rings and Motion recordings disappear (doorbell and spotlight cam)
hardwired-video-doorbell
cs-support
ios
Video recordings are disappearing. They continue to show in the "history" as an event (ring or motion) but the video and the event on the timeline view disappear completely. It's not my device (iPhone) as I've confirmed on my wife's phone and the ring webpage. I am a paid subscriber with 5 cameras on my account. The attached screenshots are from my Ring Pro doorbell. I first noticed this with my driveway spotlight camera. I opened a case with support but he just wanted me to delete my app from my phone and re-install. So not really any help. 
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31-12-2020 21:52:51
Responses (2)
- LHi there, I experienced three times already that all of my recording disappeared. I am a paid subscriber and my videos shoud be on the cloud server at least 60 days but as of now, the oldest I can see is Jan 6, 2022. I talked to support but no use, did you have any solution? I plan to contact class action attorney for false advertising.•
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09-01-2022 17:18:00
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ncowger
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31-12-2020 21:53:26
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