My Ring Doorbell dropped off my wifi. I want to reconnect but it wants the 5 digit pin off the device. I can't find the card that came with the device and I would have to take it off the wall to get the pin off the device itself. Is there another way to get that pin code?

Hi @sassy_red. If you no longer have the original packaging that came with the Doorbell, then you will have to get the 5 digit pin off of the Doorbell itself. I would recommend taking a picture of this, that way you can have it readily available, if needed. :smiley:

were you ever able to solve this problem? Customer service said there is no way to have this pin unless doorbell removed. when removed, there is a qr code - but no 5 digit pin.

‎Ring video doorbell pro has stopped working after 3 years

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duggo33

Ring video doorbell pro has stopped working after 3 years

hardwired-video-doorbell

Yesterday afternoon, after 34 months of faultless detection, my Ring video doorbell pro suddenly stopped working and showed a spinning white light around the doorbell button Troubleshooting the device indicated that it was not connected to my WiFi. But troubleshooting that problem showed my WiFi was fine, and has a strong signal not only to the doorbell, but in addition to two door sensors, two window sensors and the main base station all in the same area. I then followed Ring instructions for reconnecting the device to the WiFi but this process once again stalled at the spinning white light which apparently marks the process of connection to the WiFi. Pushing and holding the reset button did change the light to a spinning blue, but that change in colour only lasted a few seconds before reverting to spinning white and has never occurred again. After unsuccessfully going though the reconnection process several times, I deleted the doorbell device from my security setup and then proceeded to reinstall it. However, the reinstallation process again stalled at the spinning white light, and refused to proceed beyond that point of trying to connect to my WiFi. Before I bite the bullet and replace my ring doorbell, is there any other straightforward way I should try for fixing my current stubborn device or at least testing it for viability? Thanks. duggo

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17-05-2021 19:58:18

Responses (7)

riprazor

Hi Duggo, I experienced the exact identical situation about 30 days ago. My Ring Pro had worked perfectly for about 4 years. It started to go offline repeatedly and while I could occasionally get it back on line, it was intermitentant at best. No matter what I did, I could not get it to stay powered up and connected. Nothing had changed on the wiring side. Ultimately I gave up and replaced it with a new Ring Pro 2 which I have been running for the last 60 days or so with no problem at all. I suspect my older Ring Pro simply had a bad component that was no longer operational. The only issue I have had is that it continually reports anywhere from 15v-18v in the Device Health while my multi-meter indicates a constant 18v. It has never affected the performance. Best of luck whatever direction you go.

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17-05-2021 22:07:45

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duggo33

Thank you riprazor. I suspect I will also have to replace the unit. My Ring pro has not gone off line previously although it quite often recently has failed to audibly let me know when movement is detected.

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17-05-2021 23:11:42

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Tom_Ring

Hi @duggo33. I would suggest removing power from your Ring Pro for at least 10 minutes. During this time with no power connected, repeatedly press the doorbell button for about 1 minute. This will cause the internal capacitor to drain. After 10 minutes have passed, reconnect the Ring Pro to power and give it a few minutes to boot up. Your Ring Pro will reboot and you can then perform a reset by pressing and holding the setup button for 20 seconds. This should allow you to reconnect the Ring Pro to your wifi. Let me know if this works for you.

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18-05-2021 22:24:20

duggo33

Thanks Tom. I will try that shortly and let you know. BTW, I live in Canada and currently if anyone living in Canada needs or wants to upgrade to Pro 2, you cannot get it from Amazon.com because the pro 2 listing states that the Canada supply is "temporarily out of stock". However, you can order it and have it delivered to Canada directly from Ring.com. d

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20-05-2021 20:05:44

duggo33

Thanks again Tom. It took 3 tries to get it to connect to my WiFi, but it did finally and now it is working again just fine. Not certain how long this will last so I have ordered Pro 2 for replacement. doug

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21-05-2021 14:31:11

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Tom_Ring

Hey @duggo33. Glad to hear that you got this to work!

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24-05-2021 22:53:57

user38716

I have owned 2 Ring Pro doorbells over the last 6 years. Both of them broke or started to malfunction after the warranty period. Also my chimes broke once. I suspect this has been engineered to fail after a few years. It's unacceptable. I ditched Ring and went to Eufy.

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08-03-2023 19:07:34

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user_d5b577

My ring after 22 months just stopped working. It is hard wired. I tried replacing the transformer but the Ring shows no signs of power at all. Dead as a doorbell.

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02-05-2025 19:54:50

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