Responses (2)

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Caitlyn_Ring
Hi @nodaicrag. Make sure the transformer you're using meets the power requirements for the Doorbell 3 Plus, which are 8-24 VAC, 40VA max, 50/60Hz. If you are installing the Doorbell 3 Plus without an existing doorbell, and wiring it directly to a transformer, follow the instructions in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/360040818431-How-to-Physically-Install-Your-Ring-Video-Doorbell-3-Without-an-Existing-Doorbell). You may also want to consult a qualified electrician to ensure it's safely installed and that all of the internal wiring appears in good shape.
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19-10-2021 19:32:49
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nodaicrag

I followed all of the instructions and used a licensed electrician. I solved the issue. It turns out the transformers from HomeDepot, Hampton Bay brand kept burning out after 3 times. So I tried a different brand, sold on Amazon called Ragnaros. It now works perfectly! https://www.amazon.com/gp/product/B07H334M46/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

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20-10-2021 01:36:47

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Caitlyn_Ring

@nodaicrag I'm so glad to hear you found a transformer that works for your Doorbell, and that you're no longer having any concerns! Thanks for sharing your solution as well. :)

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20-10-2021 21:55:21