‎Ring second gen won’t charge

English

Help

Community Home

Ring Video Doorbell

Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.

P

Philozz

Ring second gen won’t charge

cs-support

hardwired-battery-video-doorbell

My Ring will no longer charge. When plugging in via the USB port the light flashes for a few seconds (complete blue circle) followed by a minute or so of nothing. It then repeats this cycle. I do not see the percentage charge lights at all. I have left it in this state overnight and it never charges. I have tried several USB cables and power sources with no success. I suspect a battery failure but this model does not appear to have a user-replaceable battery. I have had the unit for two years so out of warranty. Any suggestions?

903 •

0 •

22-07-2022 06:14:50

Responses (1)

C

Caitlyn_Ring

Hi @Philozz. Good call on leaving the Doorbell to charge overnight, as well as trying various USB cables and power sources. If you haven't already, try fully resetting your Doorbell by holding down the setup button for at least 20 seconds. After the reset is done, see if you're able to set the Doorbell up in the Ring app using the steps under Set Up a Device. If that doesn't work, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a further look. Our support team will be able to perform all applicable troubleshooting steps and review your device's [warranty](https://ring.com/warranty) to determine the best solution. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

0

•

22-07-2022 22:49:46

•

Didn't find an answer ?

Log in or create your Ring account to post a question and join in the on the conversation.

Community Resources

Community Guidelines

About Ring Community

Ring Help

Most Helpful Members

View All

Privacy Licenses Terms of Service