‎Ring Pro (2nd generation) broken button

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U

user_9fc584

Accepted Solution

Ring Pro (2nd generation) broken button

hardwired-video-doorbell

cs-support

The button for my Ring Pro (2nd generation) has broken off. The screw inside can be still pushed to trigger the doorbell, but the plastic button that was screwed on has broken off. I have included some photos below.

All the third party replacement button parts I can find online was for the first generation of Ring Pro, not second generation. Ring.com doesn't seem to have the replacement part either. Can I get the button only from ring?

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19-03-2026 16:25:59

Responses (2)

C

Caitlyn_Ring

Accepted Solution

I would recommend reaching out to our support team directly @Ring on Facebook, X, or Instagram. They can review your doorbell's warranty to see what options are available in this situation.

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20-03-2026 18:03:26

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U

user_fdf620

I also have this problem. The rubber push button disintegrated, and for quite a while the unit continued to function but now it does not seem to depress or look like it's getting any power at all any more. It's certainly not working despite getting power.

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19-03-2026 16:36:27

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