Ring Video Doorbell

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Ring Doorbell Wired 2nd Generation
hardwired-video-doorbell
troubleshooting
cs-support

I have a Ring doorbell camera (wired - 2nd gen) mounted on the side of my house that has a purple tint in the video. The camera is directly connected to an 18-volt Ring transformer. If I move in front of the camera, the purple tint goes away. I've tried multiple cameras in this location and this phenomenon affects whatever camera I try. When I move the cameras to a different location the video is fine. The Wi-Fi signal is -60.

The problem appears to be related to the environment it's operating in and not the camera itself... 

Any thoughts or suggestions are welcome. Thank you.

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23-06-2026 14:28:48

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