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user48839

Ring Doorbell Pro Issues
hardwired-video-doorbell
live-view
troubleshooting
I have had my Ring doorbell for a couple of years and noticed some problems pop up: - Live view won’t load at all, but I get notifications via the Ring app when motion is detected. - I don’t have any “events” recorded since Friday. Potentially related is we had some absolutely horrible weather on Thursday night. Lightening strobing all night long and torrential rain. - When someone rings the doorbell, I notice a delay of a minute or two before I hear the chime - Wifi strength is good. Transformer voltage also shows good - I have deleted and reinstalled the app - Firmware appears to be up-to-date. - I tried rebooting the device from the Ring app. Nothing appears to be happening. Not sure if reboots don’t show or if it’s related to the issues above - I ordered the tool necessary to remove the security screw to try to locate the force restart button on the doorbell itself. Any thoughts on this?

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21-06-2023 23:55:14

Responses (1)

  • C

    Caitlyn_Ring

    Hi @user48839. It's hard to pinpoint what the particular issue could be. Does the Live View load sometimes or does it always time out? If the issue is intermittent, have you checked the [wifi signal strength](https://support.ring.com/hc/en-us/articles/217271526-Checking-Wifi-Signal-Strength) when the issue is happening? I'd still recommend performing a reset when you receive the tool you ordered. You can do this by holding down the setup button for 20 seconds. After that's done, walk the Doorbell through a new setup in the Ring app using the steps under Set Up a Device. If a reset and new setup doesn't resolve these concerns, the next best step is to follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for more advanced troubleshooting assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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    23-06-2023 20:03:32

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