‎Ring Doorbell (2) - Video Flare

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T

Txtaylors5

Ring Doorbell (2) - Video Flare

battery-video-doorbell

troubleshooting

I purchase a Ring Doorbell (2) in 2020 and have loved it until recently. We haven't changed any settings, but now when the video is activated a huge bright light is in the first few seconds and then it clears up. I'm attaching a video for reference. Can anyone tell me what's going on and how do I fix it? ![RingVideo_20230625_174216|video](upload://eMnjETfk83rRk9hNVsW6xctQBUs.mp4)

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27-06-2023 13:55:11

Responses (1)

J

Justin_Ring

Hi @Txtaylors5. This is called overexposure. Overexposure typically occurs when the Ring device is installed in a darker area with a bright source of light in its field of view, such as an enclosed porch. The contrast between the bright and dark areas causes the camera to auto-adjust to a lower light level, which causes the brighter areas to be overexposed. Your Doorbell is adjusting to the lighting and is still able to give you a clear view of your front door area within a second or two. You can try changing the mounting location of the Doorbell so that it does not have a bright source of light in its view or adding a [Wedge or Corner kit](https://ring.com/collections/accessories) to change its angle to see if that helps.

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28-06-2023 20:55:17

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T

Txtaylors5

So then how come it wasn’t doing this for the last 3 years until about 2 or 3 weeks ago? We haven’t changed anything. I don’t mean to sound stupid or anything or that I don’t believe you just don’t understand why it’s decided to just start doing this.

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02-07-2023 04:48:38

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