Responses (8)

C
Caitlyn_Ring
Hi there @Dlm0319. You may want to look at readjusting your [Motion Zones](https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices) or playing around with the [Motion Frequency](https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency) to see what works best for your home. If you're still getting false motion alerts after adjusting your settings, I'd suggest touching base with our support team so they can take a closer look for you. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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02-02-2021 20:14:52
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D

Dlm0319

The fact that both the inability to connect to the doorbell via the app, as well as the continuous message alerts are directly tied to whether I am or am not on a "plan" from ring suggests that it isn't app setting or camera settings causing the issue. The day I resubscribed to a plan, the notifications and connection issues stopped. Who can explain why that is.

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02-02-2021 22:05:09

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Dlm0319

Thanks Jim, I'll try that.

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03-02-2021 13:10:09

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JCobb
I’m having the same issues with my Ring Pro. My trial subscription ended at midnight, and starting at 1am, the device registers false motion alerts on a +\- 2 hour interval. It didn’t have a single false alarm in the weeks leading up to the end of the trail. Feels like subscription extortion at this point.
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02-01-2023 12:40:30
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Caitlyn_Ring
Hi @JCobb. I'd recommend reviewing the motion settings for your Doorbell Pro as there are some features that are linked to the Ring Protect plan, such as [Smart Alerts](https://support.ring.com/hc/en-us/articles/360032947972-Refining-Your-Motion-Alert-Notifications-for-People-and-Other-Motions-). Since your subscription ended, you may need to change your settings around as a result of some features being unavailable without the plan. Redraw your [Motion Zones](https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices) to prioritize the pathways visitors commonly use and adjust the Motion Sensitivity down if you are receiving false alerts.
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04-01-2023 17:21:04
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spencedt

This is absolutely subscription extortion, my ring protect trial expired, and now I receive motion alerts every 5 minutes on average without any ability to see what caused the alert. This is a failure to provide a core functionality of a product that was purchased. Hope everyone can get their submissions in for this issue so that we all know to be contacted when the class action lawsuit spins up.

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17-01-2023 16:20:09

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U

user34280

Just had this very thing happen to me @spencedt and agree. Ridiculous... I contacted support before finding this thread.... Not on false "person detected" or any other person detected for the entire trial, other than my family. Then 8 "person detected" alerts from 5 am through 647 am this morning.. This is exactly what you described.... exactly..

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24-01-2023 13:41:42