Pre roll utterly hopeless

Question

I upgraded my door bell 3 to a 4 hopeless. Pre roll is blurry and I notice others have same issue. Why not roll out a software update or bring out  new model that works? Had to switch pre roll off. If footage is low resolution and blurry why have the feature for battery door bells?

Tom_Ring · Answer

Hi @Phil19881. The Pre-Roll for your Ring Video Doorbell 4 is low definition by design. This Help Center article [here](https://support.ring.com/hc/en-us/articles/360043233952-Pre-Roll-and-Advanced-Pre-Roll-Understanding-the-Difference) will explain this concept for you. I hope this information is helpful.

user73938 · Answer

Just a crazy question. I have the spotlight cam pro. The pre-roll footage is useless. The first four seconds are blurry and can’t see anything at night. In other words, if a car is going right to left pre-roll picks it up early, but by the time the camera kicks in, it’s already halfway through  the screen. Why not just start the motion of the camera when the pre-roll picks it up? I’d rather have the first 4 seconds in good footage.

Ring Video Doorbell

Pre roll utterly hopeless

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