Ring Video Doorbell
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M
Poor audio/no Audio issues
hardwired-video-doorbell
audio-quality
troubleshooting
I have the Ring Pro 2. When I first installed it everything was working fine but now 3 to 6 months later we have no outside audio. I use to be able to hear the birds, the wind and vehicles on the street and now nothing. If some one hears the doorbell I can hear myself talking through the live view but can’t hear anything the person is saying. Video still works great but just seems the microphone isn’t working anymore. I took it down to check the connection and all seems fine. I would assume the doorbell and video wouldn’t work if the wiring was loose.
Please help!
Thanks
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17-10-2021 16:47:23
Responses (2)
- UWhat if resetting doesn’t fix the audio issues? I have the exact same problem as the above user, so I’ve checked all my audio settings on the app which were fine, I then reset the doorbell, then I downloaded the latest version of the ring app, then I managed to download the latest firmwall onto the ring doorbell, but nothing is working. Is there anything else I can try? As it’s really frustrating. Is there anything else which will work, or do I need a new doorbell? It’s not really something I’d like to replace every year or so.•
1
10-04-2022 19:55:01
THi @user8773. I would first try viewing your footage on Ring.com or another device to determine if this is a device issue. Next, check out this Help Center article [here](https://support.ring.com/hc/en-us/articles/360050175212) to see if these steps can help you. If you've tried these to no avail, you'll have to reach out to our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.•0
11-04-2022 20:12:27
UI have the exact same issue! I have done everything and this is the 2nd one I bought with the same issues. Returned the first and i am about to return this one and go with a totally completely different brand. I had the older version at a different house and it worked way better than this one.•0
27-07-2022 05:12:30
- U
Hi @mattc339. Having the same issue, too. I guess I am not the only one having an issue with audio. Do you have any tips for me to fix it? What did you do to get to work again
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01-06-2025 21:18:11
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Caitlyn_Ring
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19-10-2021 19:22:30
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