Ring Video Doorbell

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Person and Package Detection option not available for my Ring Doorbell Pro 2
hardwired-video-doorbell
troubleshooting
ios
amazon-alexa
Hello all, I am entering the world of Ring and I love it. I am slowly migrating away from Google Nest products but I recently bought a Ring Doorbell Pro 2 to replace my Nest Hellos. I purchased the Ring doorbell because of the feature Person and Package announcement feature to utilize the Alexa echo's I have in the house. However I cannot get it to work! I cannot get the Camera Events options for Person and Package Detection announcements options to show up. I spent alot of time with Amazon and Alexa support but they could not help me. My current configuration is as follows From Ontario Canada. -Latest iOS 15 -Latest Ring app ver 5.5.2.1 -Lastest Alexa app ver 2.2.485407.0 -The link below I have followed to the tee. -I am on the Ring protect trial but also signed up for a month to month protect subscription I am wondering if the 30 day Ring product trial is the problem? https://support.ring.com/hc/en-us/articles/4616861167892-How-to-Set-Up-Alexa-Person-and-Package-Announcement I followed the link above on How to Set Up Alexa Person and Package Announcement. -I have even uninstalled the ring app and the alexa app multiple times, force closed applications and refreshed. -Then disabled my Ring skill on my amazon account. -I did a fresh install of the Ring app and the Alexa app. -Removed the Ring doorbell pro 2 from both Ring and my Alexa amazon devices list. -Unlinked and re-linked both my Ring and Amazon account -Re-added the Doorbell pro 2 on the Ring app and on the Alexa. I did a scan for devices which picked up the Ring doorbell pro 2 and added it to my Alexa devices list. When I get to the Alexa App and to the Ring doorbell pro 2 devices settings I cannot see the Camera events options circled in red in the below sample screenshot. I only see Announcements for Motion and Doorbell press only. When I spoke with Amazon Alexa support team they mentioned my doorbell must be Person detection compatible (PD) and they mentioned the flagship Doorbell pro 2 should be able to perform this but could not help me to get it to work - atleast to have these options so I could setup my Alexa Echos to announce a person has been detected over the generic motion announcement. ![missing camera events (1)|243x500](upload://2OIyFBqwrHtJ3mQfAKjwuHt07JT.png) Missing the Camera Events section! Not sure what else I can try but I sure would love to replace these Nest Hellos! Please advise! Going nuts :) Thanks

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28-07-2022 20:38:06

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