Responses (1)

T

Tom_Ring

Hi @Kayay8. To remove a Ring Device from your app, follow the instructions listed in this Help Center article [here](https://support.ring.com/hc/en-us/articles/360025997592-Ownership-of-a-Ring-Device). Click where it says "Changing Device Ownership" to get the instructions. Let me know if you have anymore questions.

0

•

25-08-2020 23:29:32

•

Reply

K

Kayay8

Will it affect my ring subscription that I have and pay for on my old device?

0

•

26-08-2020 06:36:50

K

Kayay8

The new device is to replace a my faulty device. I’m not transferring ownership. Will my paid for ring subscription still be valid with my replacement device? I don’t want to lose my subscription that’s connected to my faulty device.

0

•

26-08-2020 13:43:27

T

Tom_Ring

Hi @Kayay8. Thank you for following up. It would be best to contact our support team so they can make sure that your Ring device is covered under the Ring Protect Plan and that you aren't losing valuable coverage. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

0

•

26-08-2020 19:39:11