Responses (2)

J

Justin_Ring

Hi @kovalick. Before trying a factory reset, first reboot your router by unplugging it for a few seconds, plugging it back in, and [rebooting your Ring device using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera). If these steps don't help, then try the factory reset by pressing and holding the setup button for 20–25 seconds and then [reconnecting it to your wifi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network). Also, your Doorbell's signal strength does not look great at -68. Poor signal strength can cause issues with your recordings. I would recommend looking into this Community [post](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229) on how to improve it. I hope this helps.

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14-08-2023 17:18:15

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U

user63131

I’m having a similar problem with my Doorbell Pro, although the “no video found” error is constant. I also can’t get live view. Error is “failed to connect”. There is an option to reconnect but it doesn’t work. The view on the “cameras” screen does update. I have tried all the troubleshooting tips with no resolution. Doorbell 4 works fine.

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12-09-2023 01:10:53

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Caitlyn_Ring
Hi @user63131. Make sure to review the troubleshooting tips and information in the marked solution if you haven't done so already. One other thing to check would be that the [ports and protocols](https://support.ring.com/hc/en-us/articles/205385394-Protocols-and-Ports-Used-by-Ring-Devices) used by Ring devices are open on your network. If this issue persists, it would be best to follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) so they can offer more in-depth troubleshooting assistance with your Doorbell Pro and your wifi network.
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13-09-2023 19:01:02
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