Responses (3)

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Tom_Ring

Hi @Beangopay. In addition to the 5 digit pin being on the back of the device, it should also be on a paper that came in the original box. I would suggest completely emptying the contents of the box, as the paper with this information does like to hide sometimes! :slightly_smiling_face:

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16-04-2021 23:34:41

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Beangopay

That’s the problem the home builder gave me a wrong box it’s “registered” to someone else 🤦‍♂️

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17-04-2021 02:23:30

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debrima

I installed my wired ring camera doorbell last year and no longer have the box. I've changed internet providers and have a new wi fi. I cannot get the doorbell off to look at and re-set the back. Any thoughts on workarounds?

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15-08-2021 16:15:26

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Tom_Ring

Hi @debrima. If you don't have the original paperwork that came with the box, then there is no other option but to remove the doorbell from it's mounted location. I suggest taking a picture of the back of the device so if this happens again, you have the information you need stored.

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17-08-2021 17:21:59

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user35281
so you mean to tell me that i have to unmount my entire doorbell to set it up to new wifi? thats ridiculous. i paid someone to mount it for me so now i have to pay someone to unmount it and re mount it? yall might as well kiss me where the sun dont shine this is ridiculous
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03-02-2023 13:48:21
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U
user35281
so you mean to tell me that i have to unmount my entire doorbell to set it up to new wifi? thats ridiculous. i paid someone to mount it for me so now i have to pay someone to unmount it and re mount it? yall might as well kiss me where the sun dont shine this is ridiculous
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03-02-2023 13:48:21
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