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Ring Video Doorbell

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U

user_ffd5ca

Mount Issue
battery-video-doorbell
cs-support
troubleshooting

I have a battery doorbell. I used the orange tool to get the doorbell off the mount and now it won't go back on. It won't click onto place on the bottom orange latch

134 •

4 •

0 •

11-04-2025 23:31:28

Responses (1)

  • T

    Tom_Ring

    Hi @user_ffd5ca. Check out this youtube video here, where it demonstrates how the doorbell clicks into place. This should help and the video is less than a minute long. https://www.youtube.com/watch?v=c4FLrubGb5Q

    0

    •

    06-05-2025 20:42:52

    •

      U

      user_068326

      Mine is having the same issue as user_ffd5ca and your video is useless as it doesnt snap back in, hence the concerns being raised. Any useful advice available please?

      0

      •

      15-07-2025 07:28:01

      C

      Caitlyn_Ring

      Hi

      0

      •

      16-07-2025 15:57:06

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