Ring Video Doorbell
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K
KCerica
Accepted Solution
Motion Detection will not enable in the app
troubleshooting
hardwired-battery-video-doorbell
The battery on our ring doorbell (1st Gen hardwired) ran down to 0%. I'm assuming it's because it is very cold out. We removed the device and charged it to full. It's now secured back into it's cradle by the front door. Device health shows it at 100% and it says the firmware is up to date. We have a good wifi connection.
My problem is that the Motion Detection and Motion alerts will not turn back on. When I tap the button to enable it, it shows me the 3 zones and it shows them all as being 'On'. I hit save in the upper right corner and it goes back to the previous app page but the switch does not turn on for Motion Detection.
Live view on the doorbell works but the thing is useless if it isn't going to give me motion detection or motion alerts. I need this device to help protect against porch pirates!
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17-01-2022 17:32:01
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