Responses (2)

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Caitlyn_Ring
Accepted Solution
Hi @user48517. An active subscription is required to have access to video recording, so make sure your plan is active. When the doorbell finishes recording an event, the video will need a moment to process before it's able to be viewed. However, it should appear in both the History tab and the Event History Timeline once the video is done processing. Check that your Ring app is fully updated to the latest version available, and verify that your doorbell has a strong signal strength. Interference with the wifi network can impact the doorbell's ability to record videos properly. If this issue persists, please follow up with our support team @Ring on Facebook, X, or Instagram for further assistance.
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19-06-2023 16:10:39
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RFHallett

I know it has been 2.5 years since your issue but today, something similar happened to our system.  We lost all our starred videos and everything that occurred between XXXXXX and 11:45 today.  We didn’t accidentally delete anything, they simply disappeared.  Can anybody advise what may have happened or is it likely that one of us DID accidentally delete them.  If that’s the case, we don’t know how…

Thoughts?

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17-12-2025 17:32:28

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Caitlyn_Ring

Hi @RFHallett. Do you have an active Ring subscription? An active plan is required for access to video recording. If your plan was canceled, or lapsed due to failed payment, your videos would have been deleted. Additionally, keep in mind that videos will only be stored in the Ring app for the duration of the selected video storage time. 

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19-12-2025 21:50:56