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U

user21092uu

Mechanical chime not working with video doorbell pro 2
hardwired-video-doorbell
troubleshooting
Just installed a Video Doorbell Pro 2 and upgraded my doorbell transformer to a 16V30VAC transformer ([https://www.amazon.com/dp/B07GND8RMQ?psc=1&ref=ppx\_yo2ov\_dt\_b\_product\_details](https://www.amazon.com/dp/B07GND8RMQ?psc=1&ref=ppx_yo2ov_dt_b_product_details)). I am using the pro power kit which came with the device. My ring doorbell says its getting 16V and is power level 1 with no issues. However, when I press my bell, the mechanical chime just buzzes. I checked the voltage at the transformer and I'm getting 18-19 V. All the connections seem OK. Any ideas on where to go from here? Thanks! EDIT: Getting a current at the Chime without the button being pressed and a draw of 6V when the button is pressed. Is this a chime issue?

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17-08-2022 18:57:34

Responses (2)

  • J

    Justin_Ring

    Hi @user21092uu. If your pre-existing chime is not working correctly with your Pro 2, you can use our [compatibility list](https://support.ring.com/hc/en-us/articles/360059789591-Ring-Video-Doorbell-Pro-2-Chime-Kit-Compatibility-List) to make sure it is compatible with the Pro 2. If that checks out, you will also want to look into the In-home Chime Setting for your Pro 2 and verify that the settings look correct. To do so, follow these steps: - Open Ring app - Select the menu button (three lines, top left). - Tap Devices - Select your Pro 2 - Tap Device Settings - Select In-home Chime Settings. - Check that the chime is set to mechanical rather than digital. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

    1

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    18-08-2022 19:58:17

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      U

      user_083d99

      This worked. I missed it during the initial setup. BUT...I couldn't get the app to work (complained about saving changes) because I have my TorGuard VPN enebled on my iPhone. Turned that off and configured the Ring doorbell Pro.

      1

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      29-07-2025 19:58:35

      C

      Caitlyn_Ring

      I'm glad to hear that worked for you! 

      0

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      30-07-2025 20:01:26

  • C

    Caitlyn_Ring

    0

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    20-06-2023 22:31:05

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