‎I’m struggling to accept my husbands invite to share! Help

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user33896

I’m struggling to accept my husbands invite to share! Help

battery-video-doorbell

shared-users

troubleshooting

ios

Hi … please help - my husband is trying to share our new doorbell with me - whenever I go from the email saying ‘manage the request ‘ it takes me to the control centre but there is nothing there in the shared location - just says no location We’ve rebooted the doorbell but still no joy Thanks in advance

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20-01-2023 19:47:05

Responses (3)

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Tom_Ring

Hi @user33896. First, start out by going to your email and deleting any Shared User invitations. Next, have the Ring Device owner go into their app and delete any Shared User invitations. Once that is done, follow the steps in this Help Center article [here](https://support.ring.com/hc/en-us/articles/115005235186-Controlling-Ring-Devices-With-Users-and-Roles).

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23-01-2023 14:17:20

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U

user52805

same issue here- really is an awful app/ set up system

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29-07-2023 12:37:09

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C

Caitlyn_Ring

Hi @user52805. As Tom suggested, try deleting the [Shared User](https://support.ring.com/hc/en-us/articles/211018223-Adding-a-Shared-User-to-Your-Ring-Account) invitations and have the owner of the Ring Device send out a brand new invitation. This should resolve any issues the Shared User is having with accepting the invitation. If these steps don't work, our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) can take a closer look.

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31-07-2023 19:16:10

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