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user77450

User Solution
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I replaced my Ring gen 1 doorbell with a gen 2, but the old doorbell did not delete itself?
battery-video-doorbell
troubleshooting

I replaced my Ring gen 1 doorbell with a gen 2, but the old doorbell did not delete itself?

212 •

0 •

1 •

17-02-2024 23:22:24

Responses (1)

  • J

    Justin_Ring

    User Solution

    Hi @user77450. To remove your old Doorbell from your account, follow these steps:

    • Open the Ring app
    • Choose the menu button (three lines in the upper left corner) and tap on Devices.
    • Select the Video Doorbell you need to remove.
    • Tap Device Settings
    • Select General Settings
    • Tap on Remove Device and follow the steps to remove it.

    I hope this helps.

    1

    •

    19-02-2024 18:04:27

    •

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